Service & Maintenance

Catersure understands that minimising downtime and maximising equipment life are crucial to the economics of a profitable kitchen. Our service team, based on 24-hour seven-day week call centre manned by our own, highly trained personnel both in and out of office hours, provides a fast Reactive maintenance service. Wherever possible we diagnose fault at the point of initial contact minimising downtime of the equipment and facilitating a high percentage of first time fixes.

Certified Technicians

All our technicians are trained to advanced levels and are continuously enhancing their knowledge with further training. ACS Certified and Gas Safe Registered their expertise in both gas, electrically powered appliances enables a high percentage of first time fixes.

Planned Preventative Maintenance

We also provide Planned Preventative Maintenance (PPM) plans designed at a level to meet each customer’s specific requirements.

Wide Range of Services

Our other services include gas safety checks and audits, equipment asset register, life cost analyses Deep Cleaning and asset management.


Legal PUWER factories act Insurance etc... Find details Best option as this facilitates a Planned shut down of equipment for maintenance or alternatively at a time to best suit your needs. As with vehicle maintenance various levels of service can be covered to suit the equipment and the business operation.
  • Reactive 7 day cover
  • Covering your every requirement our... Ready to service your needs
  • Deep Cleaning
  • It is always prudent...
  • Extraction Cleaning
  • Insurance. PUWER HASWWA. Schedule.
  • Asset Management

  • Edward Barlow, Edward Barlow & Associates Ltd
    A big thankyou for your recent work at the White Eagle, Rhoscolyn. As always the final couple of weeks was somewhat hectic, but the end result is second to none. I am sure the Timpson family will be very proud of what they have created for many years to come. In my experience of developing pub/catering operations the kitchen is, more often than not, the most contentious and talked about part of the development. In the case of the White Eagle and despite us reaching revision K, the kitchen has been designed and installed with a minimum of fuss and with a very ‘can do’ attitude. Again, in my experience, this is not usually the case with other contractors - Thank you Thank you again and I look forward to working with you again in the near future.
    Edward Barlow, Edward Barlow & Associates Ltd
    (On behalf of the client Timpson Ltd)
  • Andrea Green, Project Manager
    During the indepth process of planning to installation of a fully operational kitchen, Catersure were helpful and creative at every step, and not only produced detailed schedules of each stage of the process but actually met the deadline with time to spare. An excellent service from knowledgeable professionals who we're are now talking to about our kitchen refurbishment for next year.
    Andrea Green, Project Manager
    The Lincoln Hotel
  • Henk Van Heumen, General Manager
    I would like to congratulate you and your staff, and thank you for the excellent job you did at Bashall Barn. The kitchen and its lay out is superb and is working very well now and we have been working in it for the last 6 months. Your after care has been dealt with in a professional manner. Your Ice cream and bar which was not your normal field of work are also working very well. I have no hesitation in recommending you to any other potential customer.
    Henk Van Heumen, General Manager
    Bashall Barn, Clitheroe

If you’d like to get a quote, discuss your requirements or learn more about our services, we’d love to hear from you.

Get in touch